Archive for 'Communication'
Mindset (Part 2.5) How to Find Out Who You Are
Posted on 26. Jun, 2009 by Jerry Roberts.
Picking up on yesterday’s post and if we’ve done our homework assignments, we’re ready to get down to the task of figuring out what the market thinks of us, and how to make something good come from that.
The way people think about us determines whether or not we are promoted, make a big sale, secure investors, and yes — get a date, a decent table at a restaurant, and the list goes on.
People who get that warm and fuzzy feeling every time they come into contact with us choose us over others. It’s not necessarily fair but it’s reality, and we can influence the outcome.
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Mindset (part 2): How to Find Out Who You Are
Posted on 25. Jun, 2009 by Jerry Roberts.
Strange title for a post — How to Find Out Who You Are? Maybe, but when you understand where I’m going with this, I think you’ll realize the relevance.
I led a training session for the Chamber of Commerce today that focused on streetsmart marketing strategies, guiding about 50 people through exercises to increase their awareness of their personal market standing. One of the questions was “Who are you?”
I’m not sure that anyone was on the same page with me as I started, but they quickly picked it up. The answer lies in the minds of the people we market to — whether that marketing is external (customers and vendors) or internal (support staff and other coworkers).
Everybody has an opinion of us in both a personal and work-related sense and, like it or not, that’s who we are so far as the market is concerned. We don’t have to agree with how people see us but, as the saying goes, perception is reality.
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Hail the New Texting Champion!
Posted on 17. Jun, 2009 by admin.
There’s a contest for seemingly everything these days so I wasn’t surprised when I caught the news that we had crowned a new texting champion. That’s right, America has a new text message superstar, 15-year-old Kate Moore of Des Moines, Iowa.
Moore outpaced 20 finalists from around the country over two days of challenges such as texting blindfolded and texting while maneuvering through a moving obstacle course. Okay, there’s some creativity involved with that.
Let’s make it more meaningful
Maybe they should have added adult activities such as …
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Mindset (part 1): They’re Not Out to Get You
Posted on 09. Jun, 2009 by Jerry Roberts.
It’s so easy to think that the people on our team must be screwing up on purpose. C’mon, admit it — you’ve had similar thoughts at least once.
“I don’t know how many times I’ve told him about ___________, and he still got it wrong. He’s got to be doing this intentionally.”
I’ve known a few people who have set out to mess with the boss, but it’s extremely rare. I still believe that most people want to do the right thing and will make their best effort if given the opportunity.
As I’ve written about managers, it’s the same with other staff members: About 5% are …
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How to Leverage Training (Part 2): Our Initial Results
Posted on 17. Mar, 2009 by admin.
In my last post I discussed the concept of making training — rather the followup to training — something that the entire staff can take part in. If you missed it, you’ll benefit from getting the background with How to Leverage Training (Pt. 1) — How to Make it a Whole Team Activity. This sets the stage for what’s in this segment.
We’ll report on our progress incrementally
When I decided to write about our shared training experience I figured I would let it all play out, and then report on the outcome. That changed when I…
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How to Leverage Training (Pt. 1): Make It a Whole Team Activity
Posted on 10. Mar, 2009 by admin.
Imagine if you could multiply the benefits of training, easily and in a way that produces greater value for all involved. That’s what I’m going to give you in this post.
Our story
We recently closed our company for a full day — mid-week — so that each member of our team could attend a leadership teleconference; 10 world class speakers and thought leaders, who deliver exceptional value that touches attendees in many ways.
For a small company this is no small undertaking. It would mean that work would pile up that had to be done the next day, and no sales calls would be made. It was a zero revenue day, and we had projects with deadlines.
Our manager felt that it would be a good time for the whole team to have a shared learning experience. I trust her judgment and during the course I began to think of a way to not just leverage the training benefit, but to…
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It’s Time to Say Goodbye to Hello
Posted on 07. Mar, 2009 by admin.
Every year it is suggested that certain words be retired from our language. If it hasn’t already been nominated, I suggest we stop using “hello.”
No, I haven’t lost my mind.
This is actually a contextual thing.
I don’t want to take such a warm and wonderful word out of general use, one we use umpteen times a day when greeting people on the phone, in e-mails, or in person.
“Hello” has a permanent place in our language (and in my heart).
What I want to see become quick history is the other version:
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Effort vs. Production — Getting People On the Correct Page
Posted on 06. Mar, 2009 by admin.
You have to love people who give 100 percent all the time. Athlete’s call it “leaving it all on the field.” There’s nothing left in the tank. You did everything you could to deliver the winning results.
Sometimes people in our organizations give this level of effort, and still fail.
What if a worker tries as hard as humanly possible, but fails on a regular basis? What should you as a leader do?
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It’s a Great Time For Boomers
Posted on 04. Mar, 2009 by admin.
If you’re in the Baby Boomer generation I hope you feel the way I do — that it’s a great time to be in the workforce.
Sure, some changes are more difficult than others to accept, and technology can be a challenge, but the generational makeup is in our favor.
Jerry, reduce dosage
I can hear some people say, “Don’t abuse your prescription medicine, are you crazy — the generational makeup is against us.”
Well, it would be if the Gen Y (aka Millennials, Gen “We”) crowd was more like the Gen X-ers, but in reality they’re more like Boomers.
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Consistent Feedback is Important to All Workers
Posted on 03. Mar, 2009 by admin.
In a world that has been reshaped by instant communications via texting and 24/7 social networks, the mere thought of sitting down with a worker once every six or 12 months to provide an evaluation of their progress is nothing short of bizarre.
Everybody knows that a performance review (PR) is a requirement, and is used for not just documenting progress and some planning, it is also a device to justify…




