Hail the New Texting Champion!

There’s a contest for seemingly everything these days so I wasn’t surprised when I caught the news that we had crowned a new texting champion. That’s right, America has a new text message superstar, 15-year-old Kate Moore of Des Moines, Iowa.

Moore outpaced 20 finalists from around the country over two days of challenges such as texting blindfolded and texting while maneuvering through a moving obstacle course. Okay, there’s some creativity involved with that.

Let’s make it more meaningful

Maybe they should have added adult activities such as …

How to Remind Yourself of What You Really Believe

I remember the first time I heard the line, “Those who can, do, and those who can’t, teach” — and I thought it was a strange viewpoint. Why can’t teachers “do” and “doers” teach? The truth is that they can, but the reality is it doesn’t happen as often as it should in a meaningful way.

I’m a bit unique in the world of trainers who lead courses on management and leadership, in that I actually…

Consistent Feedback is Important to All Workers

In a world that has been reshaped by instant communications via texting and 24/7 social networks, the mere thought of sitting down with a worker once every six or 12 months to provide an evaluation of their progress is nothing short of bizarre.

Everybody knows that a performance review (PR) is a requirement, and is used for not just documenting progress and some planning, it is also a device to justify…

Do We Really Know How Our Workers Interpret Us?

Would you talk to your work team differently if you knew that each point you deliver was instantly placed in one of two categories: Acceptance or disbelief?

According to research that Google has done in how people process advertising, this seems to be exactly what we face when trying to motivate our team.

I recently viewed a video of an interview with Dr. Vinton Cerf, Google VP and Chief Internet Evangelist, where he discussed how people make the distinction between valuable information and advertising…

How Early Scores Help Guarantee Worker Success

You’ve heard the line, “Nothing succeeds like success.” Whether you’re breaking in a frontline worker or a new supervisor, it’s important to make sure that they get a couple of early victories in order to build confidence.

From infancy, encouragement and confidence building is drummed into us. When you attempted …

The Dangers of Labeling People in the Workplace

So you have a “bad” boss, eh?

So, you supervise a “bad” frontline worker?

But is it really case of being “bad?” And does using that particular word to describe a worker really a problem?

You call somebody “bad” and …