What Does Leadership Look Like?

What does leadership look like?

Susan Mazza recently asked that question in her blog, Random Acts of Leadership. In seeking the best definition of leadership, she concluded that “it does not exist.”

For me, leadership is a …

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You Can’t Scare Workers Into Long Term High Performance

Woe is Bill. You see, he’s a manager who is stuck in the 1960s and who believes that you can get workers to perform at a high level if they’re fearful of losing their jobs.

While Bill has worked for several companies in his career as a hotel food and beverage manager, he still buys in to the 1960s employment scenario. He still thinks he can strongarm workers and scare them into performing up to expectations. Bill suffers from …

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Confidence is Contagious — On the Court and in the Workplace

Nikki Caldwell must love a challenge.

She knows that confidence is contagious on the basketball court. Workplace leaders understand the need to harness it, too.

Caldwell took the job of coach of the UCLA women’s basketball team last April, a place where confidence…

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“Generation We” and What it Means For the Workplace

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Pete Carroll — Something Good Is Just About to Happen


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How Early Scores Help Guarantee Worker Success

You’ve heard the line, “Nothing succeeds like success.” Whether you’re breaking in a frontline worker or a new supervisor, it’s important to make sure that they get a couple of early victories in order to build confidence.

From infancy, encouragement and confidence building is drummed into us. When you attempted …

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