Confidence is Contagious — On the Court and in the Workplace
Written by Jerry Roberts. Follow me on Twitter.
Attitude, Leadership, Motivation
photo by Hugh Hamilton Photography
Nikki Caldwell must love a challenge.
She knows that confidence is contagious on the basketball court. Workplace leaders understand the need to harness it, too.
Caldwell took the job of coach of the UCLA women’s basketball team last April, a place where confidence hadn’t been in great supply.
Women’s college hoops doesn’t exactly occupy a top-of-mind position in Los Angeles where there are — how to say — a few other diversions that are a bit more high profile. In no particular order the short list includes:
- L.A. Dodgers
- L.A. Lakers
- L.A. Angels
- L.A. Clippers
- UCLA men’s basketball
- USC football
- USC men’s basketball
- L.A. Kings
- L.A. Sparks
- Hollywood film industry
- Record industry
- Beaches
- Weather
Caldwell grew up in Tennessee, played for and coached women’s basketball at the University of Tennessee under the legendary Pat Summitt. In Knoxville, the Vols — both men and women — are the big ticket in town. In L.A., it’s a lot tougher to get noticed.
Especially when the team isn’t a big winner. UCLA’s women haven’t played for national titles and haven’t given fans a significant reason to make them a priority.
Getting people to follow
So when she began to confidently express her views on how the team could improve on their 16-15 record, it wasn’t exactly headline material. However, according to a story in the Los Angeles Times, Caldwell certainly caught the attention of her players. Even though Caldwell hadn’t spent much time with the team, they decided that this was a person worth following.
I couldn’t find the source of this quote but I’ve heard it said, “You can’t be a leader unless someone chooses to follow.”
You can browbeat and threaten all you want, and people will comply to stay on a team, or on the payroll. Choosing to voluntarily surrender to another person’s authority because you see something special — something bigger than yourself — is another issue entirely. Caldwell scores in the latter category.
She is considered to be a master recruiter and brought winning talent to Tennessee. She is said to have the gift of making a basketball prospect feel as if fate had just walked in the door and was offering a huge opportunity. If you have a hand in hiring for your organization, wouldn’t you love to have great job candidates feel that way about you?
Strategies for the court and the workplace
What Caldwell did to get the team moving forward would work for any organization. She asked each player to set a goal and state it publicly, which would add peer pressure and accountability.
This was an important factor and something that she learned while playing for and coaching with Summit, who built the all-time most successful women’s basketball program at Tennessee over the past 34 years.
Caldwell knows how to win. She played guard on Summitt’s 1990 team that took the NCAA crown, and served as an assistant coach for Tennessee from 2002 to 2008, during which time the Lady Vols played for the national championship four times, winning twice.
Her new players understood that she was a winner and more demanding of herself than she would be of them. That’s just as attractive a combination for our teams as it is for any in sports.
Belief becomes contagious
The UCLA players began to believe in Caldwell. More important, they began to believe in themselves — a lesson that all managers must be reminded of occasionally. We can’t sit around and wait for our workers to get excited and engaged. We can help them with that, and openly believing in them is a part of it.
The Times’ article quoted sophomore guard Doreena Campbell: “It’s her demeanor, attitude, the way that she carries herself. If you meet her, it’s just like ‘Wow. This woman’s on a mission. She knows what she wants to do. She has a plan.’ ”
Leaders need to make vision a personal issue
Caldwell’s goal was to connect with the team and to give her student athletes the freedom to choose their own goals, as that ensures buy-in.
“It’s about seeing the game through their eyes, seeing what they think their strengths are and letting them know that we’re doing this together,” said Caldwell.
Sounds like words that might have once been spoken by another legend in coaching, UCLA’s John Wooden who, like Summitt, established records for men’s basketball that may never be equaled.
Like many of us who have been mentored by a top teaching talent, Caldwell has modeled her behavior after her mentor, Summitt.
“I feel like I am an extension of her,” she said. “I still want to make Coach proud.”
Most workplace leaders would be ecstatic to ever hear an employee and former student speak of them in that way.
Something to add here? I welcome your opinions.

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